Effective date: October 2026
We want you to be happy with your IPTVSMARTERSPRO subscription. This Refund Policy explains when refunds are available.
Refund Eligibility
If you are unable to get the Service working on your device and our 24/7 support team cannot resolve the issue within a reasonable time, you may request a full refund within 7 days of purchase.
Non-Refundable Situations
Refunds are not available if: the login details have been shared or used on unsupported/incompatible setups outside the devices we list, the request is made after the 7-day window, or the account was suspended for violating our Terms of Service (such as reselling access).
How to Request a Refund
Contact us at [email protected] or via WhatsApp with your order details and a description of the issue. Our support team will work with you to troubleshoot first, and if the issue cannot be resolved, we will process your refund.
Processing Time
Approved refunds are issued to your original payment method and typically appear within 5-10 business days, depending on your payment provider.
Plan Changes
If you’d like to upgrade or switch plans instead of requesting a refund, contact support and we will help you find the right option.
Contact Us
For any refund questions, email [email protected] or message us on WhatsApp.